TERMS & CONDITIONS
Me: Time To Deleg8
You: The Client
The legal stuff:
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By choosing Time To Deleg8 as your Virtual Assistant you are agreeing to all of the terms below.
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All work undertaken by Time To Deleg8 will be strictly confidential & an NDA or Confidentiality Agreement (provided by the client) can be signed if deemed necessary.
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Any images to be used by Time To Deleg8 & supplied by the client remain their responsibility. Equally rights will be obtained for any images supplied by Time To Deleg8 .
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No work undertaken by Time To Deleg8 will be made available to any third party unless with the express permission of the client.
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The work completed by Time To Deleg8 will be owned by the client.
The financial stuff:
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For ad hoc & project work there is a minimum charge of one hour in any calendar month. Time will be billed in 15-minute increments thereafter.
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Retainer packages start at 15 hours per month & billed in 30-minute increments. Unused minutes or hours cannot be rolled over to the following month, unless otherwise agreed in advance.
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For ad hoc or project work invoices will be sent immediately after work has been completed. For retainer packages invoices will be sent monthly unless otherwise agreed.
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Payment to be made by BACS.
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Payment terms are 14 days.
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A time report will be provided at the point of invoicing which will itemise all work undertaken.
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Any additional expenses will be added to the invoice. These will be discussed in advance but could include postage or printing costs etc.
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Advance payment may be requested from first time clients which will be deducted from the first invoice.
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A cancellation charge of one hour will be charged if the work is cancelled by the client less than 24 hours from the agreed start date.
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The client is responsible for final proofreading & checking all work completed by Time To Deleg8 .
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Any errors or concerns must be raised by the client within 48 hours of receipt of the work. Time To Deleg8 will rectify any self-generated errors. Any alterations requested by the client will be charged.
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Time To Deleg8 will ensure optimum communication so that any changes in the length of time required, delivery date or cost for the work are discussed with the client as quickly as possible. If additional work is added by the client, we reserve the right to amend the delivery date & charges accordingly.
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Either party can terminate the contract of work if there is a breach of these terms & conditions.
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Either party can terminate the contract of work by giving one month's written notice.
The extra stuff:
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Time To Deleg8 will adhere to the terms of the Data Protection Act 2018. Information may be kept on file as needed. Any work will be stored for 12 months after which time it will be securely destroyed.
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Time To Deleg8 will maintain a high level of professionalism at all times & will not act in such a way that could reflect badly on the client or their business.
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Time To Deleg8 will aim to reply to all communications from the client by the next working day.
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Please note that evenings & weekends are reserved for family time unless explicitly agreed in advance.
These Terms & Conditions are subject to change to suit the needs of the business.
If you have any questions or concerns, please contact me.
Time To Deleg8 holds Professional Indemnity Insurance & is on the ICO Register.
You can view our Privacy & Cookies Policy HERE.
